Returns & Refunds

Contact us as soon as possible at brit@vafo.cz and include your order number, a description of the problem and, ideally, photos of the parcel or product. This will help us resolve your complaint faster.

Items under complaint should be sent to:

VAFO Praha, s.r.o.

Logistická 100 – budova 5

273 51 Pavlov – Unhošť

Czech Republic

Yes. If you meet the conditions for withdrawal from the contract, you can return goods purchased through our e-shop within 14 days of receiving them.

Please send the goods to:

VAFO Praha, s.r.o.

Logistická 100 – budova 5

273 51 Pavlov – Unhošť

Czech Republic

You can also notify us of your withdrawal at brit@vafo.cz .

Please note that for some goods, withdrawal is not possible for hygiene or legal reasons – for example, if the product has been removed from its sealed packaging and can no longer be returned for hygiene reasons.

Please email us at brit@vafo.cz. Let us know which order it concerns (order number), which product is missing and how many items you didn't receive. We'll pass your complaint on to our complaints department, which will check the completeness of the parcel using camera footage and send us their statement. We'll forward it to you right away and resolve the situation together.

We're here for you on weekdays from 8:00 to 16:00.

You can call us at +420 311 610 610 or email brit@vafo.cz . We aim to reply to emails within 24 hours.